At VGH & UBC Hospital Foundation (the Foundation), we highly value the trust and confidence placed in us by our donors and supporters. We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Statement outlines the measures we take to safeguard your data and respect your privacy.
The Foundation strives to comply with the British Columbia private-sector privacy legislation, the Personal Information Protection Act, SBC 2003, c. 63 (“PIPA”).
“Personal Information”, under s. 4 of PIPA, means any information “about an identifiable individual, and includes employee personal information, but does not include contact information or work product information.”
Examples may include but not limited to name, personal non-business contact information (such as email, phone number, and address), credit card information, demographic information, and professional profiles. We may collect information directly from you, through publicly available sources of information (such as government records or registries offices), or through commercially-available donor lists as permitted by PIPA.
We collect personal information from our donors and supporters in order to process donations, communicate updates, and better understand your interests and preferences. This information may include your name, mailing address, email address, phone number, and donation amount. We also collect personal information from volunteers who participate in our community awareness and fundraising activities.
By engaging with the Foundation’s website you consent to the use of your personal information as described in this Statement. Except as set out in this Statement and as permitted by PIPA , your personal information will not be collected or used for any other purpose without your consent. You may withdraw your consent at any time with reasonable notice and do so by any means, including by email or phone. If you wish to withdraw your consent, please allow ten working days for us to process your request. You may not withdraw your consent retroactively.
We use your personal information for the following purposes:
The Foundation does not sell, trade, or share your personal information with any third parties, except when required by law or to facilitate donation processing. We engage third-party service providers to assist with our operations which will require some disclosure of personal information, but they are contractually obligated to maintain the confidentiality of your information and use it solely for the purposes authorized by the Foundation and under applicable law.
We have implemented appropriate security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Access to your information is restricted to authorized personnel on a pure “need to know” basis, and we regularly review our security practices to ensure the ongoing safety of your data. All staff undergo privacy and security awareness training on an annual basis and have signed confidentiality and non-disclosure agreements.
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as required by law. When your data is no longer needed, we securely destroy or anonymize it in accordance with applicable laws and regulations.
You have the right to update your personal information, manage your communication preferences, access a copy of your personal information, or opt-out of future communications from the Foundation at any time. To exercise these rights, please contact us at privacy@vghfoundation.ca
We collect browser cookies from website visitors. A cookie is a small text file that your computer or mobile devices sends us to ensure that the Foundation’s website is displayed properly and is fully functional. Sessional cookies are placed on your computer while your browser is open, and are automatically deleted when you close your browser. You may also set persistent cookies to last for as long as you wish to or until they expire.
Here are some purposes for which we need to place cookies on your browser:
We may use Artificial Intelligence (AI) and Machine Learning (ML) from time to time to perform some of our business activities. In those situations, we shall endeavour, as much as possible, to use only non-personal information. Wherever possible, we shall aggregate and de-identify personal information in AI and ML systems. If personal information is to be used in an identifiable matter, we will ensure that it aligns with applicable legislation.
The Foundation has steps in place to ensure that all AI or ML systems used will be subject to security risk evaluation and privacy risk assessment to ensure that any negative impacts to persons will be minimal and mitigated.
We may occasionally update this Privacy Statement to reflect changes in our practices or applicable laws. When we do, we will notify you by posting an updated version on our website. We encourage you to periodically review this policy to stay informed about how we protect your personal information.
If you have any questions or concerns about our Privacy Statement, please feel free to contact us at privacy@vghfoundation.ca . Your support and trust are essential to our mission, and we are committed to maintaining the highest standards of privacy and security for your personal information.
View the full VGH & UBC Hospital Foundation Privacy Policy
Purpose
VGH & UBC Hospital Foundation is committed to providing our donors, clients, researchers, corporate partners, participants, employees, volunteers, and the general public with a high level of service in the act of carrying out our mission.
This policy is intended to ensure that concerns raised by any of our stakeholders are responded to promptly and fairly in accordance with our organization’s high standards.
Guiding Principles (Imagine Canada)
All parties have the right to expect that:
Definition
A complaint is an expression of dissatisfaction, whether justified or not, about the service, actions, or lack of action by the organization, or by a staff or volunteer acting on behalf of the organization. Complaints may come from the general public, donors, participants, patients, researchers, and/or volunteers.
We respond promptly to complaints. The staff member receiving the complaint will attempt to satisfy the complainant’s concerns in the first instance. A complainant who remains dissatisfied will be informed that he/she may communicate directly with President & CEO or the Chair of the Board of Directors.
Vancouver Coastal Health / Hospital Complaints
Occasionally VGH & UBC Hospital Foundation receives complaints related to Vancouver Coastal Health or one of its facilities. In these instances the complainant is redirected to Patient Care Quality Office, Vancouver Coastal Health through email at pcqo@vch.ca; phone at 1-877- 993-9199 or 1-877-993-9199 or in writing at Rom CP 380 – 855 West 12th Avenue, Vancouver, BC V5Z 1M9
Confidentiality
Complaints shall be kept confidential when received. However, complaints that go forward will require that, if an individual is the subject of the complaint, that person and other persons involved must be advised in order to fully and fairly review the complaint.
Reporting
The President & CEO shall report annually to the Board of Directors any material and substantive complaints received during the period. The reported complaints shall be recorded in the Minutes of the Board meeting.