Careers

About This Role

As a trusted research and analytics expert, the Prospect Research Analyst delivers donor intelligence and strategic insights that support fundraising success across the Foundation. The position performs prospect research, donor analysis, and briefing preparation, while contributing to pipeline development and data-informed decision-making that drives donor engagement and growth.

Key Responsibilities

•  Conducts research on individuals, corporations, foundations and other current and prospective donors using a variety of methodologies and analysis.
• Assesses giving capacity by identifying and evaluating donor giving history, interests, wealth markers, affiliations and connections
• Performs relationship mapping to identify connections between donors, volunteers and fundraising partners
• Documents, synthesizes and communicates research findings and data into clear, concise and actionable intelligence that supports fundraising strategy and decision-making – i.e. prospect profiles, briefing materials, biographies and other research products 
• Ensures the completeness, accuracy and currency of research data in the CRM
• Monitors media for relevant donor, fundraising, business, market, and financial news 
• Trains new staff on prospect research services and maintains training materials and program documentation
• Supports donor pipeline development through prospect identification, qualification, and participation in prospect management discussions and strategy meetings.
• With an eye to continuous quality improvement, participates in the design and delivery of prospect research business solutions, including the development of processes, procedures, training materials and technology-assisted methodologies
• Remains informed and up to date on current prospect research methodologies and tools and recommends practical applications to enhance program services.
• Works collaboratively with the CRM and BI teams to design and deliver data-driven, analytics-assisted approaches to prospect identification.
• Conceptualizes and delivers research projects of moderate scope, analyzes and interprets results, and communicates finding and recommendations using formats best suited to the relevant audience, including presentations, written reports, and data visualizations
• Provides specialized advice and guidance to support complex fundraising approaches, strategies, and proposals that drive decisions and actions
• Identifies and resolves data quality issues encountered during prospect research and analysis, ensuring donor information is as complete, accurate and current as possible.

About This Role

The Salesforce Administrator is responsible for maintaining Salesforce, responding to common business requirements and performing administrative functions using current Salesforce features.

This role works closely with the business to drive adoption and appropriate utilization of Salesforce across teams by maintaining Salesforce, resolving issues of varied nature, developing and updating training materials, delivering onboarding and ongoing training to users, and proactively communicating on changes, updates and new features in Salesforce. The role also focuses on continuous improvement of CRM functionalities to ensure optimal performance and user experience, identifying and evaluating unused or underutilised platform features.

Key Responsibilities

•  Based on business requirements, implements Salesforce configuration changes, including but not limited to creating and updating flows, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration. Creates documentation for the solutions they implement.
• Tests and evaluates solutions before implementing them in the production environment, ensuring that changes are thoroughly tested and validated, minimizing disruptions and maintaining system stability
• Enables efficient issue resolution primarily through the ticketing system, identifying opportunities for promoting continuous learning, and promoting knowledge sharing within the organization through appropriate and effective documentation and communication
• Recommends and implements record and field data access based on business requirements (when these requirements go above the initial privacy-related user setup done by IST)
• Proactively plans and regularly implements daily, monthly and annual system maintenance activities including security reviews, release updates, and health checks
• Identifies and gathers business requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
• Proactively identifies unused or underutilized platform features, and work with business users and CRM team to evaluate the benefit of these features, and plan and implement them
• Monitors, and suggests recommendations for improving user adoption
• Provides ongoing CRM training and user support, conducts intake of CRM tickets and triages to address issues, recommend areas of improvement and identify requirements for new or updated user training
• Actively seeks out new functionalities as they become available and evaluates the potential benefits of new features for the Foundation.
• Proactively researches, identifies root causes of and resolves varied and complex Salesforce administration issues including emerging issues with impact across multiple business units
• Provides recommendations on implementing features and best practices, optimizing the CRM system’s functionality and aligning it with the foundation’s evolving needs

About This Role

VGH & UBC Hospital Foundation is seeking a unique, detail-oriented Salesforce Business & Quality Analyst to join our team. This role bridges the gap between our business stakeholders and our technical solutions.

We are looking for someone who truly cares about the why behind the build. You will lead the charge in identifying exactly what our internal business units need, translating those needs into clear requirements, and then stepping into the Quality Analyst driver’s seat to rigorously test and validate that the final build solves the original problem. You are the ultimate guardian of both business intent and system quality.

Key Responsibilities

•  Partner with internal business units (e.g. Fundraising, Marketing, Events, etc.) to uncover organizational goals, pain points, and opportunities for digital optimization.
• Drive deeper-level technical and functional requirements, transforming abstract stakeholder requests into clear, actionable user stories, process maps, and functional specifications.
• Act as the primary translator between technical teams and non-technical business leaders, ensuring absolute alignment on what is being built.
• Own the QA lifecycle. Develop, execute, and maintain comprehensive test plans and test scripts based directly on the requirements you helped define.
• Coordinate and facilitate User Acceptance Testing (UAT) sessions with business stakeholders, demonstrating system functionality and ensuring users are empowered to adopt the new solutions.
• Identify, document, and prioritize bugs or gaps in functionality; work hand-in-hand with the config/dev team to ensure swift resolution before deployment.
• Solution Validation: Verify that delivered solutions not only pass technical checks but truly fulfill the business need and maintain data integrity across the platform.

About This Role

The Social Media and Digital Content Specialist is responsible for managing the Foundation’s social media channels and supporting website content management. Combining strong social media, storytelling, and content management expertise, the Social Media and Digital Content Specialist plans, produces, and publishes content that advances the Foundation’s brand, strengthens audience engagement, and supports fundraising objectives.

This role requires a highly creative, self-motivated individual who is passionate about social media and content creation, stays current with emerging trends and platforms, and can independently identify opportunities, develop ideas, and execute content from concept to completion.

Key Responsibilities

•  Owns the Foundation’s social media channels, identifying, developing, and executing content that supports brand awareness, audience engagement, and fundraising objectives.
• Manages the day-to-day social media calendar, ensuring a consistent, timely, and strategic presence across platforms.
• Identifies, captures, edits, and publishes engaging social media content from ideation to execution, including videos and photography.
• Writes social media copy, ensuring all content reflects the Foundation’s brand standards, voice, and messaging.
• Monitors and reports on social media performance, trends, platform updates, and audience behaviour to inform content strategy and identify new opportunities for growth and engagement.
• Monitors and responds professionally to social media comments and messages, helping maintain the Foundation’s reputation and escalating issues or opportunities to the appropriate teams as required.
• Assists with website content management to ensure information remains current, accurate, accessible, and aligned with brand standards.
• Assists with implementing and improving the Foundation’s website content experience, ensuring that the user experience of the site is in line with brand standards.
• Diagnoses challenges and risks related to social media strategy and execution, leveraging expertise to recommend solutions to stakeholders.
• Ensures Foundation key messages are reflected and appropriately adapted across all deliverables, including reviewing content from other teams and external partners.
• With guidance from the Content Lead and in alignment with the Foundation’s content strategy, supports online content processes and the development of new content opportunities.
• Researches and makes recommendations on content strategy, approaches, and deliverables.
• Contributes to content plans and strategy by recommending milestones, metrics, and opportunities for optimization. Provides updates on performance, including monthly, quarterly, and ad hoc social reports, and recommends future activities.
• Works with physicians, clinicians, donors, patients, volunteers, and other stakeholders to build trust and develop compelling content.
• Provides guidance to colleagues on social media best practices, content development, and platform requirements, using expertise, persuasion, and influence to help bring projects to successful completion.

About This Role

The President’s Office & Facilities Coordinator is responsible for ensuring the effective day-to-day operation of the Foundation’s offices through the coordination of facilities, workplace services, vendor relationships, office resources, and health and safety activities. As the primary coordinator for facilities and office operations, the role helps create a safe, functional, efficient, and welcoming workplace environment. In addition to facilities management responsibilities, the Coordinator provides confidential, administrative and project support to the President’s Office team. The Coordinator reports into the Manager, President’s Office whose work supports the CEO and broader organizational initiatives. The Coordinator acts as a key operational resource, ensuring that facilities, administrative processes, and stakeholder interactions are coordinated effectively, enabling the President’s Office team to focus on strategic priorities and organizational impact.

Key Responsibilities

•  Coordinates day-to-day facilities operations for Foundation offices to ensure a safe, efficient, functional, and professional work environment
• Serves as the primary point of contact for facilities-related inquiries, requests, and service issues
• Coordinates office maintenance, repairs, and preventative maintenance activities with vendors, contractors, landlords, and service providers
• Monitors office conditions and conducts regular inspections to identify maintenance, safety, or operational concerns
• Coordinates office access, security requirements, key/fob administration, and workspace assignments
• Oversees office equipment, furniture, kitchen appliances, and shared workplace resources, coordinating repairs or replacements as required
• Coordinates office moves, workstation setups, department relocations, and space planning activities
• Maintains inventory of office supplies, furniture, and equipment and coordinates purchasing activities
• Processes facilities-related invoices, tracks expenditures, and maintains budget records and reports
• Maintains facilities contracts, service agreements, and vendor contact information
• Supports workplace health and safety initiatives by coordinating inspections, documentation, and committee activities
• Recommends operational improvements to enhance workplace efficiency, employee experience, and space utilization
• Provides administrative support to members of the President’s Office team, including calendar coordination, meeting scheduling, and logistical arrangements for Board Committee meetings.
• Provides support on internal and external meetings, including room bookings, agendas, catering, materials preparation, and follow-up actions.
• Provides administrative support on special events, board meetings, staff engagement activities, leadership meetings, and President’s Office initiatives.
• Acts as back up on administrative duties, as needed, during PO staff absences.
• Maintains a physical presence across the two VGH office sites.
• Sits on the Foundation’s Health & Safety Committee and be the Health & Safety point person for the department.

About This Role

VGH & UBC Hospital Foundation is seeking a collaborative, strategic, and purpose-driven leader in the role of Associate /Vice President (A/VP), Philanthropy to help us shape the future of health care philanthropy at British Columbia’s largest hospital facility. This is an exciting leadership opportunity for a leader who sees beyond individual gifts to the possibilities created when exceptional fundraising, strong relationships, clinical priorities, and ambitious organizational strategy come together.
 
The A/VP, Philanthropy will be a member of the VGH & UBC Hospital Foundation operational leadership team. With accountability for $140M in annual raised revenue, representing over 80% of the Foundation’s total annual revenue, the A/VP, Philanthropy will lead a team of 14 experienced frontline fundraisers and the philanthropy administration team, and will cultivate a high-performing culture through strong coaching and mentorship, and a shared commitment to collaboration, accountability, innovation, and excellence.
 
The A/VP, Philanthropy will work closely with the CEO, the Interim SVP Philanthropy, and Campaign team, colleagues across the Foundation, plus physicians and clinical partners, and Foundation volunteers, to develop and execute ambitious fundraising strategies, advance multi-year and transformational giving, and drive the success of our major campaigns. The incumbent will employ a donor-centered, ‘one team’ approach to strengthen the connection between Transformational and Major Gifts, Gift & Estate Planning and Administration, Community Giving & Engagement, Campaign Operations, Strategic Partnerships, and Donor Engagement & Stewardship teams, as well as other areas of the Foundation, to ensure that the full organization is aligned around the potential of every strategic donor relationship.
 
Why A/VP?  We are open to considering high-performing, high-potential candidates at different points in their career progression.  While an AVP might be stepping up to the executive level for the first time, a VP candidate has likely been there for a few years already. If you’re interested and not sure, please reach out and talk with our recruiters.

Key Responsibilities

•  With other senior program leaders, collectively devising and implementing operational plans aligned to strategic objectives.
• Provide strategic leadership and direction to the staff responsible for Transformational Giving, Major Gifts, Gift Planning & Estate Administration, and Philanthropy Administration, driving the growth and advancement of these portfolios and delivering against revenue targets.
• Establishes and leads annual operational and financial planning for the Transformational and Major Gifts, and Gift Planning and Estate Administration teams, and longer-term business planning and budgeting in alignment with the Foundation’s business strategy.
• In collaboration with the Senior Vice President; Director, Campaigns; and Associate Vice President, Community Giving, contribute to the internal Campaign management, and engage in relevant strategic activities to ensure Campaign implementation and success, ensuring the successful identification, cultivation, solicitation, and stewardship of campaign prospects and donors.
• Works closely with other members of the Directors Team to operationalize organizational plans and strategies, promoting and modelling collaboration and integration among the different teams to maximize efficiency and results.
• Demonstrates ability to diagnose and identify issues relating to fundraising strategies and implement creative solutions.
• Grows multi-year major gift revenue through transformational, complex, and blended gifts.
• Creates and leads the full integration of major and transformational gifts and complex gift planning and estate administration workflows to realize revenue success.
• Provides oversight of team fundraising reporting, pipeline management, and activity tracking to ensure data-informed decision-making, effective portfolio management, and achievement of revenue and engagement goals.